Vodacom Service Sucks !!!!

<p>In Apr 2016 I was due for un upgrade. I decided not to upgrade and made use of my current package (SMART XL) on a month to month basis while waiting for the Iphone 7 release. November 2016 I did an upgrade (U CHOOSE PACKAGE) and waited for my new phone to be delivered. Received the Iphone 7 on 29 November 2016 and did the sim swop. Since 29 Nov 2016 I have been using this new phone. Till this day I am trying to get my new package activated. During my first call the call centre advised me the new package will be active 1 Jan 2017 and after another call they tell me 1 Feb 2017, because I am not due for an upgrade yet. .. After lots of frustrating calls to Upgrades/Customer care I am still on a wrong package costing me +-R600 per month more than it should and nobody is able to assist me to sort this out. Talking to customer care, they say talk to upgrades, talking to upgrades they say, no you need to speak to someone else. I have been with Vodacom since 2000 and wish I never did another upgrade through them. How do one sort this out and stay calm at the same time??? </p>