Vodacom service sucks

struggled for more than 2 days to unlock a line that has been paid for - I sent 4x emails with proof of payment, I phoned more than 8 times, going through voice recognition and stating my problem, and after holding on each time for about 10 min I eventually get to an agent. Each agent initially tries to assist and also asks me to send the proof - but-nothing happens after that. Right now I've been holding on for another 15 min whilst Adam (an agent) is trying to assist. Your service SUCKS Vodacom - I've been a client for more that 25 years and your service only gets worse and worse. Do you really care about your customers or are you so comfortable with your client base that it doesn't really matter anymore?