1 reviews | Active since Mar 2017
VODACOM SERVICE SUCK! TELESALES INCOMPENTANCE
<p>Dialed 111, Sindy Kuzane (Cindy Kuzne), couldnt helped, yelled at me, , after i holded 20mins, she transferred me with another 20mins holded on, and some other incompetant person (Tuma) answered, i was asking for supervise, nothing, i got put through to 3rd person.</p> <p>todays date: 13March, call made 12:15</p> <p>Apparently the supervisors do not take clients calls, no wonder the 111 helpdesk is USELESS!!!</p> <p> </p> <p>TOTAL HOLD WITHOUT ANYTHING RESOLVED: 48MINS!! Vodacom needs to step up with their service - its been years. Im changing my provider to someone else!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
I apologise for the service received.
I escalated the matter to the Quality Team to address.
Kind regards
RJ
Vodacom Consumer Website Team
Dear Client
I apologise for the service received.
I escalated the matter to the Quality Team to address.
Kind regards
RJ
Vodacom Consumer Website Team
