JH
Janine H

1 reviews | Active since Mar 2017

13 Mar 2017, 13:14

VODACOM SERVICE SUCK! TELESALES INCOMPENTANCE

<p>Dialed 111, Sindy Kuzane (Cindy Kuzne), couldnt helped, yelled at me, , after i holded 20mins, she transferred me with another 20mins holded on, and some other incompetant person (Tuma) answered, i was asking for supervise, nothing, i got put through to 3rd person.</p> <p>todays date: 13March, call made 12:15</p> <p>Apparently the supervisors do not take clients calls, no wonder the 111 helpdesk is USELESS!!!</p> <p> </p> <p>TOTAL HOLD WITHOUT ANYTHING RESOLVED: 48MINS!! Vodacom needs to step up with their service - its been years. Im changing my provider to someone else!</p>

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Replies (2)
Vodacom
Vodacom's reply13 Mar 2017, 14:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Mar 2017, 12:42
Official

Dear Client

I apologise for the service received.

I escalated the matter to the Quality Team to address.

Kind regards

RJ

Vodacom Consumer Website Team