Vodacom service suck

It is to be expected i know. But serious what poor service. Apparently they can not work a computer to upgrade a 10 plus year clients phone. They don't know how to submit a upgrade form, they can not read a sms with one word.. CONFIRM. how difficult is that??? a 75 year old lady being treated as if she has no clue. the phone being put down in ones ear. sorry mam, we understand the frustration mam, what a load of nonsense. vodacom has become worst than escom. the telephone operators are just as *********** as the managers. they don't even know the law that a manager in telecommunication has to be on the floor to deal with problems like mine. they are always in meetings, or lunch or who knows doing what. today it is, no, they cant call them, they have to mail them. what a useless bunch vodacom has become. I have been on the phone now for 10min waiting for a number. Ndaba (telephone operator), Christoffel (supervisor) useless.