YN
YOLANDE N

1 reviews | Active since Aug 2009

31 May 2019, 16:52

VODACOM SERVICE SUCK BIG TIME

Vodacom service is absolutely disgusting. Firstly their often no signal. Secondly I called 135 and could not get trough to a call center agent at all. Then I got to a consultant via calling handset repairs, and she was going on and on and on and on about stuff that I did not ask about. She clearly is not trained on how to speak to clients and she never stops talking for a second to listen to what the client needs. I asked to speak to a manager and she told me no manager was available. She then proceeded to put the phone down on me!!! Vodacom, I suggest you take the time to check how much airtime and data I buy and then put the phone down on me again - I can just port my number you know!!! Call center agent suppositly was Michelle

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Replies (1)
Vodacom
Vodacom's reply31 May 2019, 18:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team