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Alwyn T

1 reviews | Active since Oct 2024

11 Jul 2025, 11:10

Vodacom service suck

Good day Hello Peter.

Can you please assist us. We have 3 vodacom contracts. *** *** *** We have 2 vodacom prepaid numbers that we are using. We live in a town in Limpopo called Tom Burke. It's been 3 months now that we are. Struggling with vodacom. There is absolutely no signal. The phones doesn't work it's saying no signal. No service nothing. As we are running a business it's very frustrating because you can't get hold of nobody. We have been on Vodacom now for 3 months to assist us but nothing is happening. Everybody is getting back to us but nobody do. They don't even answer our calls when we are phoning them. We have been loyal customers for 30 years now but if they doesn't fix this we must find a new network operator.

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Replies (5)
Vodacom
Vodacom's reply11 Jul 2025, 12:16
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 
AT
Alwyn T's update11 Jul 2025, 12:52
Reviewer Update
How are you going to contact me if there ain't any service. I see the problem with vodacom is they sent the same reply to every one. I am fed up with empty promises I want some ones number to phone to assist me with this. Nobody is coming back to us
AT
Alwyn T's update16 Jul 2025, 11:21
Reviewer Update
Good day

I want to know how Vodacom can close a ticket without solving their problem EC-21JR-U7041. Still we are waiting for them to esculate the problem to high alert but nothing. If you don't pay your bill in a month they cut the line. It is going for 4 months now without vodacom service and everybody is coming back to us but still no one solved the problem. The people that need to us back doesn't do. What now
AT
Alwyn T's update17 Jul 2025, 10:14
Reviewer Update
What are you replying about nothing. There were no phone conversation on the 16th or the 17th. I am still waiting on a response for why vodacom closed the ticket number EC-21JR-U7041 if they still haven't solved the problem yet. It's been 3 and half months now. So when are they going to make an effort to solve the problem
AT
Alwyn T's update18 Jul 2025, 13:42
Reviewer Update
Good day

Another day has gone by and yet nobody got in touch with us. We have a business to run and there is no action that has been taken from Vodacoms side to assist us. Nobody is getting in touch with us. Time is ticking and nothing is happening. I want to know what is the ticket number EC-21JR-U7041 that has been closed