PD
Peterjohn D

1 reviews | Active since Apr 2018

16 Apr 2018, 08:30

Vodacom service subscriptions

I am constantly being billed by Vodacom for service subscriptions I did not subscribe to. Despite checking on my Vodacom account and ensuring that all subscriptions were cancelled, the charges persisted and I eventually terminated my account and switched to pay as you go. This didn't help, in the past 3 weeks I have R 395 worth of airtime and made very few calls. Today my balance is down to R 67. When I contacted the call centre I was informed that there are still subscriptions running. To my mind this constitutes *****.

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Replies (2)
Vodacom
Vodacom's reply16 Apr 2018, 09:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply16 Apr 2018, 14:12
Official

Dear Mr DeWet

As per our telephonic conversation conversation your issue has been addressed.

Kind Regards

Craig Julius
Vodacom Consumer Website Team

Best regards,