1 reviews | Active since Apr 2018
Vodacom service subscriptions
I am constantly being billed by Vodacom for service subscriptions I did not subscribe to. Despite checking on my Vodacom account and ensuring that all subscriptions were cancelled, the charges persisted and I eventually terminated my account and switched to pay as you go. This didn't help, in the past 3 weeks I have R 395 worth of airtime and made very few calls. Today my balance is down to R 67. When I contacted the call centre I was informed that there are still subscriptions running. To my mind this constitutes *****.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Mr DeWet
As per our telephonic conversation conversation your issue has been addressed.
Kind Regards
Craig Julius
Vodacom Consumer Website Team
Best regards,
Dear Mr DeWet
As per our telephonic conversation conversation your issue has been addressed.
Kind Regards
Craig Julius
Vodacom Consumer Website Team
Best regards,
