DR
David R
1 reviews | Active since May 2023
25 May 2023, 11:38
Vodacom service stinks
Our company reported a faulty Wi-Fi router the 15th of May. A Lady contacted us and said I must put it off and on again. She then said she must escalate it. It is the 25th of May and all we had was emails that we keep on writing with the standard reply, the problem was escalated. This is extreme poor customer service or incompetence.
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Vodacom's replyOfficial
25 May 2023, 12:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 May 2023, 12:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team