1 reviews | Active since Sept 2014

20 Jun 2016, 16:26

Vodacom service stinks!

<p>In March 2016 I upgraded and took the new Samsung S7 package. It included a "VR Gear" 360 headset and a Samsung wireless charger.</p> <p> </p> <p>Now, 3 months later I am STILL WAITING for the wireless charger! Every time I go to the Vodacom branch in Riversquare shopping centre (Vereeniging) I get told they are waiting for stock. Nit once gave I received a courtesy call to say they have not forgotten or to give an update. </p> <p>3 Months and no charger, surely by now they could have imported stock or gotten from another branch! Vodacom, get your act together, this is horrific service!!!</p>

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Replies (1)
Vodacom
Vodacom's reply21 Jun 2016, 05:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team