1 reviews | Active since Nov 2016
VODACOM SERVICE STILL SUCKS
<p>It is now the 22nd of November, three months from when I initially tried to take up the Red Advantage offer. On the 15th November, in reply to our Hellopeter complaint Kulsoem Hajwanie called to say that she had requested to match this deal in my personal capacity. She would revert to me as soon as possible. I rep**** thanking her and asked when the phone would be delivered. She said someone would contact me for our address details. On Thursday the 17th November Innocentia contacted me for the address details. On Monday the 21st November, I asked Kulsoem what was happening with the delivery as the phone had not arrived. On Monday I again asked Kulsoem to please reply to my e-mail. NO REPLY. On Tuesday the 22nd November I sent Kulsoem another e-mail. NO REPLY. Tuesday afternoon I received a call from ********** 52 advising that everything was in place but they wanted my bank details again. I explained that the Red advantage deal was going to be done in my personal capacity as arranged and I don't have the phone yet. I then phoned ********** having been told that I would get through to Kulsoem. HA, HA they don't know who she is.! SURPRISE, SURPRISE. Perhaps you should INTRODUCE YOUR STAFF TO EACH OTHER. Later on Tuesday I spoke to Sikhumbulo who put me through to Tebogo, a Manager. Tebogo told me there was NOTHING he could do. *********** MANAGER YOU HAVE! It seems that your SERVICE STILL SUCKS! YOU GUYS ARE USELESS !!!</p> <p>What must be done to get a decent service provider in this country.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
