Vodacom service STILL pathetic

On 18 Dec 2023 I placed a review here with regards to Fibre Installation from Vodacom. And even though their Social Media Team did respond and did all they could so I could have my Fibre up and running, the back office or accounts department or someone dropped the ball.

Yes, this nightmare continued.

Since the connection was made, I did not receive statements or even upon checking my bank statements I noticed that neither has any debit orders gone off either. At the end of Feb I contacted Vodacom due to a disruption in my connection, and at the same time I wanted to find out why I have not received any invoices or why no money has been taken from me. Also, I told them that I saw on my app that my order is still showing as active.

Vodacom came and fixed the line, but low and behold that is all that was fixed. I have now moved due to work obligations, and did not ask Vodacom to relocate, instead I asked them to cancel this as I saw that the issue I with my account still has not been resolved. The order is still open, and I still don't have an account. And I do not want a surprise account a year down the line either.

Phoning the call centre is still a nightmare as I was bounced from Billing to Fibre Cancellations and then back to billing who wanted to send me back to Fibre cancellations. I refused to be sent back and even told the lady she must open my account details and assist me. One of the consultants I spoke to actually told me when I explained my whole ordeal and what I have done to get this rectified that I should go to my nearest Vodacom store. The last lady I spoke to, tried to assist me as best as possible. She had a look at my account and surprise surprise she tells me it looks like the problem is because the order is still showing as open, yet that is what I explained when telling her my story. She tried to convince me to give them an opportunity to fix this which I was unwilling to do as the track record of this issue speaks for itself and I have already made plans to have another fibre provider give me the service that Vodacom obviously can not supply. Currently as I am typing the fibre is being installed at my new address where I moved into yesterday. And then the lady told me that cancellations will contact me to finalise the cancellation of this line. And that I will be liable for the installation fee as well as the modem. Right now it feels like I am expected to pay for incompetence. When I app**** for the relocation of the line the lady I spoke to informed me that I should move with my old modem as they will need it for installation. The technician that eventually came brought a new modem, I told him I already had one from the previous address where I relocated from, but he still installed the new one, I am now expected to pay for this modem.

I am yet to receive a call from the cancellation team. I logged the call for the cancellation 48 hours ago.