Vodacom service still a joke!

This is about the 5th complain re the same problem - lack of service - be it Vodacom or Vodacom insurance. It's been almost 3 weeks now since handing in my phone with a cracked screen. There is no communication between Vodacom Insurance and Vodacom .... I had to stand in the store and call vodacom insurance myself!! And try getting through to Vodacom Insurance .... that's a challenge ... the standard reply from Vodacom Staff in the store - can't get through neither Vodacom, get you act together! these automated responses on HelloPeter is not a response - stop hiding get someone real to call me!