IM
Ian M
1 reviews | Active since Jul 2011
30 Jun 2020, 13:39
VODACOM service seriously deficient!
POOR SERVICE/NETWORK PROBLEM For 2 months dealing with the call centre (and them dealing with networks as customers cannot access network department directly) Multiople escelations of the service request. most recent ref#: ***, ***. As a contract client would not expect one to have to beg for service as i have done! Vodacom 0 out of 10 for service!
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Replies (2)
Vodacom's replyOfficial
30 Jun 2020, 14:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Jun 2020, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
IM
Ian M's updateReviewer Update
01 Jul 2020, 14:17waiting for the call vodacom....i wont hold my breath
IM
Ian M's update01 Jul 2020, 14:17
Reviewer Update
waiting for the call vodacom....i wont hold my breath