VODACOM: SERVICE PROVIDER OF LIES!

On 18 August, I received a call from Vodacom enquiring about my upgrade to which I responded that I'd like to stop my contract without an upgrade.The consultant then offered me a deal for 5gb+5gb+100min talk time for R99pm which is a great deal & I accepted. It was confirmed that I would not lose my existing data.A week later I received another call where a woman confirmed she could see this deal on my record on her end. On 1 Sept, all the data that I'd accumulated was taken away & a deal I did not agree to was loaded for me. I spent from then until now disputing this with vodacom. I have spoken with more than 5 consultants,I disputed via IG and even whatsapp. When I called to cancel, Nomvelo from Vodacom said not to cancel because she will get me the deal I was promised. Till now, this hasn't happened. Subsequently, another caller said they'd reverse my contract to my old deal but I just wanted them to deliver on what was offered or to cancel completely. The reversal took effect but it was not on my old deal & vodacom are now charging me R299 for something I did not ask for,which I am not prepared to pay. I've received nothing but empty promises,lies in fact. Their service is so disappointing that I would never recommend them,especially if it's via a call Centre. The information they provide on the phone is misleading and nothing they've said materialized.