Vodacom / Service Provider ALISOM GAUTENG - Customer Service offensive

VODACOM BROADBAND INTERNET As one is fully aware without Internet a Business cannot function. Has South Africa now slid back in line with Zimbabwe where it appears Service Providers show absolutely no concern when a call is logged with their call centre, who initially reassure you that their turnaround time will be that of 1 to 24 hours for resolution? After some 168 hours and numerous follow up calls, we still do not have any explanation other than it has been escalated to the Engineers. The frustration is that the continual lack of interest shown by the call centre and their inability to escalate you to management, leaves a lot to be desired. To add insult to injury our 24 month contract has lapsed and despite this we still have to give notice of our intention to cancel. ALISOM GAUTENG who were the initial service providers have stated that they are unable to assist as their hands are tied. One wonders what lengths you need to go to, to get this crucial issue rectified and who will take the responsibility for the loss of income to your business in this challenging economy?