Vodacom service poor

I have been patient and understanding, but after a VODASHOP visit and two calls to the call centre, my account is still suspended. This even though it is not in arrears but paid monthly via debit order. Each consultant just says it is sorted on their side and to wait x amount of hours and restart your phone. Today, 3 days later, I still cannot make or receive calls and it keeps saying: your call has been rerouted to an automated voice message system. your account has been suspended.