RG
Rudi G
1 reviews | Active since Dec 2023
11 Dec 2023, 17:52
Vodacom Service Poor
Vodacom call centre and Vodacom Lakeside Mall have been unable to solve/activate my home internet. This has now been ongoing since the 30th October when i moved home. My application has been approved, but for some unknown reason, they cannot activate the SIM card...since last Thursday...5 days!!! As a client of theirs for some 25 years I find this level of service shockingly poor.
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Replies (2)
Vodacom's replyOfficial
12 Dec 2023, 07:30Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Dec 2023, 07:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RG
Rudi G's updateReviewer Update
13 Dec 2023, 09:57Issue finally resolved. Firstly, thank you to the Hello Peter team! I'm really happy with the response you have helped to generate. Secondly, to Mohali from Vodacom who aided in the escalation of my problem, and finally to Paulina at the Voda Shop Lakeside Mall for her support.
RG
Rudi G's update13 Dec 2023, 09:57
Reviewer Update
Issue finally resolved. Firstly, thank you to the Hello Peter team! I'm really happy with the response you have helped to generate. Secondly, to Mohali from Vodacom who aided in the escalation of my problem, and finally to Paulina at the Voda Shop Lakeside Mall for her support.