JM
Jolene M
1 reviews | Active since Jul 2019
06 Jul 2019, 09:24
Vodacom service poor
I bought the phone at incredible connections cash with a warranty of 2 years now the phone screen is damaged and I'm being told I should pay R1250 for the damages. when I took the phone for repairs it had screen protector on and when I went to fetch yesterday the screen protector was removed which I paid R70.00 with my own money. please advice if Vodacom is ripping me off for wanting me to pay R1250 when the phone is still under warranty.
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Replies (4)
Vodacom's replyOfficial
06 Jul 2019, 10:41 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Jul 2019, 10:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Best regards,
JM
Jolene M's updateReviewer Update
06 Jul 2019, 12:44im waiting for your call thanks
JM
Jolene M's update06 Jul 2019, 12:44
Reviewer Update
im waiting for your call thanks
JM
Jolene M's updateReviewer Update
07 Jul 2019, 12:02Hello Vodacom, i'm still waiting to be contacted, i urgently need this matter sorted. thanks.
JM
Jolene M's update07 Jul 2019, 12:02
Reviewer Update
Hello Vodacom, i'm still waiting to be contacted, i urgently need this matter sorted. thanks.
Vodacom's replyOfficial
08 Jul 2019, 09:43Good day Jolene
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jul 2019, 09:43
Official
Good day Jolene
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,