Vodacom service pathetic

I've just experienced the worse client service in a long time. My internet fibre in not working since Friday the 15th July 2022 this has been 7 days. No one at Vodacom could tell me the problem and everyone is escalating the problem and ticket but nothing get's done. I had to phone Metrofibre myself because apparently they are the problem. I was send a screenshot to confirm that Thabang Mokoena cancelled my services. Who knows why.... Vodacom could not tell me the problem...