Vodacom service pathetic

Took a fibre deal with vodacom recently and from the start red flags went up..when I called the call centre the agent who I spoke to did not even know that vodacom was my ISP provider and kept telling me call vumatel..vumatel told me call vodacom etc..then I requested that debits be done on the 25th monthly I was told it was updated on the system but was not..I asked do I pay via money transfer I was told no cause a debit order was active on my account and yet still no debit order went off..when I query anything with their Facebook chat they tell me the team will be in contact soon but they never ever contact you back..very poor service from these guys.. now they have lost a customer to a rival due to their lack of proffessionalism