VODACOM SERVICE OR LACK THEREOF

Item: Vodacom
Rating: 1
Author: Annamarie K

We reported a problem with our fibre on the 10th. Until now nothing has been done. We have called and logged numerous requests but have not seen a technician yet. We are dependent on fibre to work from home but our requests for urgency have fallen on deaf ears. We are extremely frustrated and will not recomend Vodacom to anyone.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

27 May 2024, 08:05

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply27 May 2024, 08:05

Official

Annamarie K's updateReviewer Update

28 May 2024, 16:01

They scheduled us for this afternoon at 2pm and no one has been here?

Annamarie K's update28 May 2024, 16:01

Reviewer Update

They scheduled us for this afternoon at 2pm and no one has been here?