Vodacom service or lack there of is going down the drain

<p>Clearly, query resolution times are not observed at Vodacom if my query can stand open for two month. Alternatively, could it be possible that the giant service provider fails to acknowledge it fault.</p> <p>I am thoroughly disappointed with the way that I am been treated. In addition, what is even more disappointing is that my relationship with the service provider is not acknowledged.</p> <p>On the 1st of August 2016, I logged a query for incorrect billing with Vodacom. I currently have a standard contract with Vodacom and on this month I was changed for data that I did not get or use. The team informed me that there was a problem with the system and that it was not possible contractually for me to be authorised to receive the data. After logging the call I have not been contacted or received any communication from Vodacom. Today I woke up to a debit order of R1500 for data that I did not receive. The query has been open for more than 60 days. This is extremely unprofessional and expensive on my part. Vodacom please get your house in order and payback my money. </p>