Vodacom service or lack of service

I have been a loyal Vodacom customer since 1996.

A few years ago I acquired a Vodacom 50G data contract on a mobile ****le. At the beginning of last year I realized that I needed more data for my home and family use. I enquired about the possibility to upgrade the 50G contract to an uncapped wifi contract. I was told that it was possible to cancel the 50G contact and to enter into an uncapped wifi contract. I agreed and signed up for the uncapped wifi contract.

After the uncapped wifi was installed and activated I kept on receiving an account for the 50G data contract. I have made several telephonic enquiries but nobody could give me a clear answer or assist with the cancellation of the 50 G contract. The end result is that I now pay R299 per month for the 50G contract that I no longer use and pay R669 per month for the uncapped wifi. A total of R968 per month for data, plus the other three cell phone contracts that I have. To my surprise I discovered that instead of being cancelled, the 50G contract was renewed without my consent earlier this year.

I have been a loyal customer for 29 years and feel that my loyalty had been exploited by telling me that it was possible to cancel the 50G contract when I signed up for uncapped wifi