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1 reviews | Active since Dec 2016

09 Dec 2016, 16:38

Vodacom - Service on contracts

<p>hi</p> <p>Account number: I ********** </p> <p>I just was on the phone with a woman who tried to help...but kept on interupting me that i had to stop her from interupting me...kindly can a manager in the accounts department call me...</p> <p>there is issues with my account and i need this to be sorted out and explained correctly.</p> <p>Kindest Regards</p> <p>Jason van Rensburg</p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply10 Dec 2016, 06:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update15 Dec 2016, 11:17
Reviewer Update

Hi
So i have been contacted...another 48hours after the call i still have not yet heard back from Vodacom...

I called the call centre today just to confirm if my contract has been cancelled as you never know what if everything is order as i have not received any comunication via email that my contract has ended with the last amount...

I also need the money that is extra on my account to paid out immediately as you pay an invoice not a statement so my invoice amount was wrong...

What should i do to get my account sorted out?