Vodacom service non existing

I have a Vodacom contract phone that's a company phone. It was recently upgraded and when I inserted the sim card, I inserted it wrong and it got stuck. My fault. I went to the Vodacom centre at Greenacres and asked if they can assist me on which I was informed that it would have to be sent away and might even have to be replaced. I asked if I can do a sim swop while it's sent away, on which I was told that only the company can do that. I explained to the person that the manager is out of town and has no reception where he is. I need the number urgently, because it's a work phone. He could not help me. I then asked if he divert all calls and then I purchase a new Vodacom sim. Once again I was told it can't be done. They can however take my details down for the repair, which might include replacing the phone, but not for anything else. That was done and I was told that I would receive an email quote regarding the cost involved and all will be sorted within 10 working days. This was on the 22nd August 2017 and as yet I have not even received a quote. In the meantime I am using a pay-as-you-go which my number was diverted to eventually. The problem with that again is that the airtime just disappears without me even using it. So with Vodacom it's a no win situation. Considering going over to Telkom, because I've only heard good things about them and they are a LOT cheaper....