Vodacom service levels just keep getting worse , same as their area coverage

So last week Vodacom phones me to tell me they cant cancel the contracts that was *****ulently made on my name because of the gift that was send our to me also under false pretenses,
only once this gift was returned to the warehouse of Ram couriers they will be able to start the process .
So to add insult to injury Vodacom used my old address of almost 9 years ago .
When Ram phoned me to ask for delivery of the gift I declined it and asked the courier to return the package to the warehouse . According to the call center agent they still cant cancel it as the second gift is now outstanding on contract 2 ......So let me understand you your agent upgrades my 2 contracts *****ulently at the same time and day and together but your organization send the 2 gifts one per contract to same owner/user separately !!!!!!
So is that my problem that we are now waiting for Ram to repeat the same process again ? A whole weekend has passed and no phone call from Ram or event the call center agent who I asked that a manager must phone me back ???!!!!!

So here is another question and possible novel idea , why do you send our gifts before contracts are verified and properly accepted into the system , then you wont sit with the nonsense in cancellations are requested /***** deals happen
On top of that no manager phoned me back despite my request and the call center agent acknowledgement of my request

So how many days must I now wait for Ram couriers on the 2nd gift?
If both gifts are for one person why send them separately?

I declined the gift telephonically and they went to my old house where I don't live anymore ?
So I must keep proving my word and honor yet Vodacom drags its feet to get my name clear and cancel the contracts
This is way one sided and all because I did nothing wrong and *****ulently contracts were activate on my name by their agents

Wake up Vodacom and smell the coffee ....stunning service received (Sarcasm intended )

Wow the ink on this reply of mine is not event properly dry when I pushed send and another agent for Vodacom phones me and try's to swindle me with the exact same contract renewal and reduction story

I asked her 3 times is it a new contract and she eventually had to acknowledge that it is a new 24month contract

I tell you its nothing short of shocking how down right ******** this is to try and lie and manipulative these agents can be ...3 times she tries to not answer my question when my previous cancellation is not even done yet on my current *****ulent contract

Wow Vodacom you sure know how to pick the bottom of the barrel and there is no human factor any more, lets lie and cheat people into contracts when they really didn't not want it and then they are stuck in it with cheap gifts and paperwork

VODACOM ...WHY SHOULD WE CARE ABOUT PEOPLE THEY ARE ONLY NUMBERS !!!!