Vodacom Service Levels

<p>I am totally disgusted with the level of service that I am receiving from Vodacom. Today marks 12 days that I have had absolutely no service on my cell phone and no one can explain why. Everyday for the last 12 days I have been on the phone trying to resolve the issue at over 1 hour every time, I get given reference numbers which mean nothing as the next time you need to phone in again you have to repeat the same conversation over and over again and eventually you hold for so long that you automatically get disconnected and again you have resolved nothing. There is not one person that can assist or even begin to tell me what the problem is ..... I receive reference numbers and then I get messages to say that the query has been closed ....... how can you close something that has not even been resolved ...... shocking .....<br />When you get told that the issue has been escalated and that someone will call you back ....... you already know that this is not going to happen as this has been promised to you for the past 12 days and I am yet to receive a call back .....<br />When you take a stand and start getting frustrated and angry they just put you on hold and then disconnect ...... WHO CAN THIS BE ESCALATED TO - I AM DONE WITH WASTING HOURS EVERYDAY TRYING TO SORT THIS OUT, YET THEY TAKE YOUR MONEY AND PROVIDE ZERO SERVICE .</p>