Vodacom Service Level

Item: Vodacom
Rating: 1
Author: Musa E

Good day

On the 26th of November 2021(Black Friday), Vodacom was running a special to which I was interested in, it was an online exclusive deal so I had to do it via the website.

The advert said that you get it with the watch/wrist band but as you go to the checkout, only the phone was included and not the watch/wrist band. I subsequently logged this with Vodacom twice via the same online platform but did not recieve a response to date. It is now the 07th January 2022.

This is the level of service we have grown to see with Vodacom.

Thanks, Musa

Helpful (0)

Replies (2)

Vodacom's replyOfficial

08 Jan 2022, 15:19

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply08 Jan 2022, 15:19

Official

Musa E's updateReviewer Update

11 Jan 2022, 16:13

Good day

Today is the 11th, 4 days later and still nobody has contacted me other than an auto response.
Does Vodacom even take these complaints seriously?

regards,
Musa

Musa E's update11 Jan 2022, 16:13

Reviewer Update

Good day

Today is the 11th, 4 days later and still nobody has contacted me other than an auto response.
Does Vodacom even take these complaints seriously?

regards,
Musa