Vodacom service less than zero!

In 2009 my husband was in a MVA, was in rehab for 18 months and that put us through tremendous financial strain. During this period I made a payment arrangement with Vodacom for it was impossible to keep up with all the medical bills. A debit order was put in place and on 24 November 2014 (according to VVM's records) the file was closed by a Natasha Wilkenson from Vodacoms legal department. I wasn't aware even though an arrangement was put in place that I was listed on ITC. That came under my attention last week Friday. I phoned VVM they couldn't assist me on the status of this account for the file was closed and directed me to Vodacom.

Needless to say - on line chat doesn't work, hours on the line to the call centre did not help - according to the call centre there is no record of this account. They re-directed me to the contract department which could help, re-directed to the subscriber department - they couldn't help. They don't put you through to the legal department - according to the operator I can only email.

Again needless to say after 5 days, numerous calls and airtime waisted, several emails no one even bother to reply my emails, phone me back or even try to assist me in this matter.

Can it be so impossible to check the status on this account, inform me what the problem is, if there even still is a problem and how to resolve it and also how to clear my credit record. The one credit record shows nothing, the other one in arrears for 6 months???

There service is less than zero! Do not expect any help from them. Either they don't know how to assist you or they simply just don't want to. Easier to sell contracts and put you on ITC than assisting you if there is any problem.