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GS
Geoff S

1 reviews | Active since Feb 2014

30 Mar 2018, 14:16

Vodacom service just gets worse

Another poor experience from Vodacom, been in their shop with assistant for over 90 minutes trying to purchase a 4 Gig SIM card only and now they say there is an tech issue. Really poor service, please consider MTN or Cell C as an alternative.

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Replies (5)
Vodacom
Vodacom's reply03 Apr 2018, 10:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

GS
Geoff S's update10 Apr 2018, 20:00
Reviewer Update
Thank you, a consultant made contact with me and promised to investigate and get back to me. That was last week and Im still waiting - whats wrong Vodacom, can't you sort out your own technical problems so that I can apply for an additional new number.
Vodacom
Vodacom's reply12 Apr 2018, 16:15
Official

Good day

We regret taking note of your experience. We could not reach you when we called.

This is not a matter we can resolve remotely; we hope you have been assisted and apologise for any inconvenience caused.

We apologise for any inconvenience caused.

Regards

Moddy

Vodacom
Vodacom's reply18 Apr 2018, 12:46
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic

GS
Geoff S's update19 Apr 2018, 07:20
Reviewer Update
Thank you for trying to get hold of me, two calls within minutes of each other to me when I'm not available certainly does not warrant closing my complaint which as far as I'm concerned is still unresolved. Please contact me at 10am this morning.