1 reviews | Active since Jul 2016
vodacom service is useless!!!
<p>All I wanted to do was cancel a new application for a new contract line. 2weeks and at least 10 consultants later still no application. I was sent from one department to another, all of them giving me a different story instead of assisting me. Each department was referring me to the other, basically blaming each other. Not to mention the agent Thabiseng who dropped the line after she heard it was me again as she assisted me before and also not helping much. This is unacceptable! I spoke to linda from the after sales department who advised that my application was cancelled and referred me back to the sales department as they need to error the application. Noma from the sales department refers me back to the after sales department saying that she can't error the application, it needs to be done by the after sales department. Even their manager Lisa didn't help. Does anyone actually know what they doing there?! This type of service is not on, I clearly need to take my business somewhere else</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
another week lapse, no one cancellation is done. I was promised a callback with feedback instead I'm the one calling them. This is honestly pathetic!!
another week lapse, no one cancellation is done. I was promised a callback with feedback instead I'm the one calling them. This is honestly pathetic!!
