EN
Este N
1 reviews | Active since Feb 2017
09 Oct 2025, 17:26
Vodacom service is unacceptable
It’s been a year now trying to cancel 2 of my contracts numerous calls and every time they submit the request and no further updates or cancellation!!!!! Escalation on escalation without any feedback or update or sms.But every month I still get billed.
Also did one off my upgrades on the new iPhone 17 pro max only received a message device out of stock when I phone Vodacom they have NO ETA date they say it can still take up to a month!!!!!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
10 Oct 2025, 07:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Oct 2025, 07:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
EN
Este N's updateReviewer Update
22 Oct 2025, 13:55Good day
We did all of the above and made the payment as requested for the one month R160 x 2 for both numbers just to receive a message
Thank you for your patience and cooperation. Your query with ref number has been attended to. Premature cancelation is not processed
Totally unacceptable
Kind regards
Conrad
We did all of the above and made the payment as requested for the one month R160 x 2 for both numbers just to receive a message
Thank you for your patience and cooperation. Your query with ref number has been attended to. Premature cancelation is not processed
Totally unacceptable
Kind regards
Conrad
EN
Este N's update22 Oct 2025, 13:55
Reviewer Update
Good day
We did all of the above and made the payment as requested for the one month R160 x 2 for both numbers just to receive a message
Thank you for your patience and cooperation. Your query with ref number has been attended to. Premature cancelation is not processed
Totally unacceptable
Kind regards
Conrad
We did all of the above and made the payment as requested for the one month R160 x 2 for both numbers just to receive a message
Thank you for your patience and cooperation. Your query with ref number has been attended to. Premature cancelation is not processed
Totally unacceptable
Kind regards
Conrad
EN
Este N's updateReviewer Update
24 Oct 2025, 10:042 days no feedback!!!
EN
Este N's update24 Oct 2025, 10:04
Reviewer Update
2 days no feedback!!!
EN
Este N's updateReviewer Update
14 Jul 2026, 16:41On 9 October 2025, I contacted Vodacom to cancel two contracts that I no longer wanted.
Instead of processing my cancellation request, one of the consultants renewed both contracts without my knowledge or consent. At no point did I authorise or agree to a renewal.
Since lodging my complaint, I have spent the last nine months making numerous phone calls, explaining the situation repeatedly to different consultants, and trying to have this matter resolved.
During this process, I was instructed to make a payment and was assured that once proof of payment was received, the contracts would be cancelled. I comp**** immediately and submitted the requested proof of payment. Despite this, nothing was cancelled, and Vodacom has continued billing me every month.
To date, I have been charged approximately R2,520 for contracts that should never have been renewed in the first place.
I have also emailed Ashley Payle on several occasions in an attempt to escalate this matter, but I have received no response whatsoever.
This level of customer service is unacceptable. Customers should not have to spend nine months trying to correct an error that was caused by Vodacom.
I am requesting that Vodacom:
Instead of processing my cancellation request, one of the consultants renewed both contracts without my knowledge or consent. At no point did I authorise or agree to a renewal.
Since lodging my complaint, I have spent the last nine months making numerous phone calls, explaining the situation repeatedly to different consultants, and trying to have this matter resolved.
During this process, I was instructed to make a payment and was assured that once proof of payment was received, the contracts would be cancelled. I comp**** immediately and submitted the requested proof of payment. Despite this, nothing was cancelled, and Vodacom has continued billing me every month.
To date, I have been charged approximately R2,520 for contracts that should never have been renewed in the first place.
I have also emailed Ashley Payle on several occasions in an attempt to escalate this matter, but I have received no response whatsoever.
This level of customer service is unacceptable. Customers should not have to spend nine months trying to correct an error that was caused by Vodacom.
I am requesting that Vodacom:
- Cancel both contracts immediately. I would like to use the numbers on prepaid
- Reverse or refund all charges that resulted from the unauthorised contract renewals.
- Investigate how contracts were renewed without my consent.
- Provide a written response confirming that this matter has been resolved.
EN
Este N's update14 Jul 2026, 16:41
Reviewer Update
On 9 October 2025, I contacted Vodacom to cancel two contracts that I no longer wanted.
Instead of processing my cancellation request, one of the consultants renewed both contracts without my knowledge or consent. At no point did I authorise or agree to a renewal.
Since lodging my complaint, I have spent the last nine months making numerous phone calls, explaining the situation repeatedly to different consultants, and trying to have this matter resolved.
During this process, I was instructed to make a payment and was assured that once proof of payment was received, the contracts would be cancelled. I comp**** immediately and submitted the requested proof of payment. Despite this, nothing was cancelled, and Vodacom has continued billing me every month.
To date, I have been charged approximately R2,520 for contracts that should never have been renewed in the first place.
I have also emailed Ashley Payle on several occasions in an attempt to escalate this matter, but I have received no response whatsoever.
This level of customer service is unacceptable. Customers should not have to spend nine months trying to correct an error that was caused by Vodacom.
I am requesting that Vodacom:
Instead of processing my cancellation request, one of the consultants renewed both contracts without my knowledge or consent. At no point did I authorise or agree to a renewal.
Since lodging my complaint, I have spent the last nine months making numerous phone calls, explaining the situation repeatedly to different consultants, and trying to have this matter resolved.
During this process, I was instructed to make a payment and was assured that once proof of payment was received, the contracts would be cancelled. I comp**** immediately and submitted the requested proof of payment. Despite this, nothing was cancelled, and Vodacom has continued billing me every month.
To date, I have been charged approximately R2,520 for contracts that should never have been renewed in the first place.
I have also emailed Ashley Payle on several occasions in an attempt to escalate this matter, but I have received no response whatsoever.
This level of customer service is unacceptable. Customers should not have to spend nine months trying to correct an error that was caused by Vodacom.
I am requesting that Vodacom:
- Cancel both contracts immediately. I would like to use the numbers on prepaid
- Reverse or refund all charges that resulted from the unauthorised contract renewals.
- Investigate how contracts were renewed without my consent.
- Provide a written response confirming that this matter has been resolved.