Vodacom Service is truly pathetic

I have been a very long standing customer of Vodacom. Cancelled 3 lines last year. In November 2020 I wrote to cancellations section to have my expiring contract number move to prepaid. They did nothing about it. I went into a Vodastore at Menlyn and the rep helped me but even he could not assist with my request. There is a distinct disconnect between head office and the Vodastores. Pathetic that this exists.

At the end of the contract in December I get a double debit off my cheque account.

I forward the previous email to cancellations back to them and get a reference number stating that my request to move the number in question to prepaid will be effective 31 January 2021

My notice period was December because I sent the cancellation request in November 2020. It is clear they did not act the first time and now I have to wait another month and pay the normal contract amount for January 2021 because I of Vodacom’s incompetence. This is a warning to existing Vodacom and possible customers. Be very careful.