CW
Clive W

1 reviews | Active since Sept 2012

30 Aug 2023, 12:53

Vodacom Service is total *******

This company must have the worst can I call it "Customer service" in the country, it is revolting to say the least, if you have a data contract and want to tell them their service is down forget it, if you call on the number they give they cut you off if you call on any SIM that is not theirs, you contact what they call customer service which is for sales only, they try to put you through to the service department and they cut you off wrong SIM so you try the internet (connected through my phone) there is no way you can get through to the service department, its only for sales what a load of ******* they should be totally ashamed of themselves for saying "contact us" you cant unless you have a Vodacom phone SIM

0
Replies (1)
Vodacom
Vodacom's reply30 Aug 2023, 14:06
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team