VODACOM SERVICE IS THE WORST I HAVE EXPERIENCED

Vodacom Accounts department do not know what they are doing. they have cut my wife and sons phones off despite payment arrangements having been put in place. The accounts are linked on my wife's account. We requested an investigation in APRIL into how my son's account suddenly ran up R5000 in data charges. No feedback so far. Whilst these two accounts have been cut off for the past 3 months DESPITE a special payment arrangement having been put in place, my son's account is STILL being debited as recently as June, for R1000 for data downloads at out of bundle rates. HIS PHONE IS CUT OFF!!!!! Unusable but he is still getting huge data bills??? How is this possible?<br> My wifes contract expired in May. She is still being charged the full contract rate including the cost of her phone, now in July. We have tried going into Customer Services Centers, online complaints, phoning vodacom. One big fat ZERO response, other than\ you must pay your account". I have never known such frustration from any organisation"