Vodacom service is the worst

I have been a loyal Vodacom customer since 2006 and currently hold four contracts with you. Unfortunately, my experience with your service has become increasingly problematic. Issues include excessive deductions from my bank account and unexpected charges.

Recently, I discovered that I was flagged as being in arrears for 5 months by the credit bureau, despite having made monthly EFT payments. It turns out the discrepancy was due to an outstanding amount of just 95 cents. I promptly paid R50 to resolve this, but I am concerned about the delay in clearing my name with the credit bureau.

Furthermore, I have faced numerous issues with your billing system, including instances where extra debits were followed by disputed charges and penalties. Your payment schedule from the 20th to the 26th of each month has also led to frequent issues.

Given the ongoing problems and poor service, I would like to request a settlement amount to terminate all my contracts with Vodacom and end our business relationship. I am seeking to switch to a different provider and would appreciate your assistance in resolving this matter promptly.