1 reviews | Active since Mar 2011
Vodacom service is the worst
<p>I've al ways had problems with loading data now it's airtime. I had a airtime advance which I owed therefore I later loaded R20 so that it can deduct and be left with balance of R9. TheresThereafter I realised I need to buy data so I requested another airtime adnadvance but it was not credited. I know for the fact because the amount was still R9. I called Vodacom because it still reflected that I owe R11 for the airtime adVance which was never credited. The lady by the name Anathi advised me the air time advance was credited but was taken by the subscription I had. What ****e's me that it is the lie as she wanted to close the query. Why would the subscription not take from the R9 I had initially. And if the advance was taken by the subscription then the amount I owed for advance would have then be taken from the R9 and be left with R2 to settle. So vodam system sucks and the agent lies for what? I subsequently checked and there are not subscription. what a pathetic service.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Sandra
Please be advised that feedback has been sent to you via SMS.
Regards,
RJ
Dear Sandra
Please be advised that feedback has been sent to you via SMS.
Regards,
RJ
Dear Sandra
Please be advised that feedback has been sent to you via SMS.
Regards,
RJ
Dear Sandra
Please be advised that feedback has been sent to you via SMS.
Regards,
RJ
