SK
Sandra K

1 reviews | Active since Mar 2011

13 Jun 2017, 19:48

Vodacom service is the worst

<p>I've al ways had problems with loading data now it's airtime. I had a airtime advance which I owed therefore I later loaded R20 so that it can deduct and be left with balance of R9. TheresThereafter I realised I need to buy data so I requested another airtime adnadvance but it was not credited. I know for the fact because the amount was still R9. I called Vodacom because it still reflected that I owe R11 for the airtime adVance which was never credited. The lady by the name Anathi advised me the air time advance was credited but was taken by the subscription I had. What ****e's me that it is the lie as she wanted to close the query. Why would the subscription not take from the R9 I had initially. And if the advance was taken by the subscription then the amount I owed for advance would have then be taken from the R9 and be left with R2 to settle. So vodam system sucks and the agent lies for what? I subsequently checked and there are not subscription. what a pathetic service.</p>

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Replies (3)
Vodacom
Vodacom's reply14 Jun 2017, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 Jun 2017, 07:02
Official

Dear Sandra

Please be advised that feedback has been sent to you via SMS.

Regards,

RJ

Vodacom
Vodacom's reply18 Jun 2017, 07:03
Official

Dear Sandra

Please be advised that feedback has been sent to you via SMS.

Regards,

RJ