MM
Mamotholo M

1 reviews | Active since Jun 2015

21 Feb 2022, 10:06

Vodacom service is so disgusting 😡😡😡😡😡😡😡😡😡😡

I am so disgusted with Vodacom service to cancel my contract. I called 2 times trying to cancel it the 2 people I spoke to said they are canceling it but only to find out that it's not. On 14 on February I received an invoice where I am being billed R175 which will be debited end of this month. Today I called again and I spoke to Amanda Ndabeni that told me that my contract is not showing canceled on her side. She then said she will cancel my contract for me only today. She was asking me why I am cancelling because I am a good customer to Vodacom and they don't want to loose me what the hell is that when I want to cancel I want to cancel??????? I don't understand why must I be forced to continue with my contract when I repeatedly said I don't want to continue. I am so ****ed with Vodacom

0
Replies (2)
Vodacom
Vodacom's reply21 Feb 2022, 12:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
MM
Mamotholo M's update21 Feb 2022, 13:07
Reviewer Update
Why was I given the airtime after canceling my contract with you Guy's and now I am expected to pay it but I didn't ask you Guy's to load airtime on my fone????? But why the cancelation was never done the first time I called ?????