Vodacom service is shocking

Two weeks ago i went into a Vodacom store to do an upgrade which was due. The consultant asked what my requirements were and after explaining my needs he sat down and advised the best solution to my upgrade. This took up a better part of an hour and explaining that he would keep in touch and advise when my upgrade would arrive as he had to order said item. Two weeks later and ive not had a single call from Morne at Vodacom in Canal Walk. Obviously Vodacom is doing so well that my upgrade doesnt matter. Shocking service to say the least. I have no alternative other than to look elsewhere where the customer matters.