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Mark S

1 reviews | Active since Mar 2015

18 Jun 2018, 14:04

Vodacom service is SHOCKING

During a recent trip to the Seychelles I received notification of high data roaming use which was not possible as I had used a local sim card for data and only activated roaming for a short period. I also activated Travelsaver and received confirmation of this activation. Upon returning to SA I tried to query the alleged R17000 data usage only to have my line disconnected. When querying this I was told that the line would be disconnected for between 7 to 14 days. When querying for the third time I get a message Call center currently not available. I am sure the directors of Vodacom would live to have their lines cut for 14 days while a query is investigated!! Vodacom is the most UNPROFESSIONAL company we have ever dealt with!!

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Replies (2)
Vodacom
Vodacom's reply18 Jun 2018, 14:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

MS
Mark S's update18 Jun 2018, 14:14
Reviewer Update
I wont hold my breath as the incapable service consultants can do nothing but answer questions as per standard generated answers. I can prove the Travelsaver activation and know what the rate should be but it cant be queried with anyone with common sense!! I have now twice had the line reconected only to have it cut every time I query the charge. Great way to ensure the charge is not resolved!! Again Vodacom is shocking!!!