VODACOM SERVICE IS SHOCKING

<p>Firstly, we want to change one of our contracts with Vodacom from a company account to our personal account, this we were told had to be in before the 12th of the month, we sent all the documents required by the 6th October, every excuse under the sun was given to us, and now they advise it will only be done after the 12th December?????? it takes 3 months to change from a business account to a personal account - this is unacceptable. To top it all off, one of our contracts already existing with Vodacom since August 2016, new contract, was just cancelled and put on to a pay as you go contract last night, and they cannot explain to me how this happened!! someone in their cancellations department just cancelled it, AND i as the customer have to wait 4 - 7 days before they can rectify the problem!! what BS!!! another, the first contract we had with Vodacom, after about 3 months of having the contract the phone was ******, then we purchased a new phone, and went to Vodacom in the Greenstone Mall, and called the customer care line - i don't even know how many times, but for about 3-4 months they could not give us a sim swop - their excuse is they could not find us on their system!!! More BS. I am so sick and tired of speaking to people and Vodacom and they cannot help!! which means they are in breach of contract right??? I am the client and this is the way they treat us, they should no longer be in business if they cannot help with a simple problem</p>