Vodacom Service is Shocking

After I posted my complaint 3 weeks ago there was an immediate response to look into my complaint. However we are now 3 weeks down the track and I still have not had ANY feedback whatsoever from Vodacom to any of my original queries. It continues to shock me that they can and do get away with this disgusting service. I have to say Cell C and their buy out option is looking more and more appealing. Does anybody have any idea how you can get any form of service out of these shocking people who are unbelievably *********** and unhelpful?