VODACOM SERVICE IS SHOCKING!!!!

<p>Vodacom customer service is non-existent. I have phoned requesting clarity on huge debit order amounts for data usage only to be told to email documents@ vodacom for itemized billing. I have emailed both documents@vodacom and customerservice@vodacom for over a month now, only to receive a single response which requested a letter and copy of my ID. I sent this back on the same day. When I phone I get told to email, when I email, I get no response. I have visited two vodashops only to be told they cannot help me. I was referred to the Regional office who tell me they don't help customers and that I need to go back to a vodashop. In the meantime, the debit orders continue to be taken from my bank account for data usage where the device still shows available data - it is capped and we have unlimited wifi so don't use the mobile data. I feel desperate extremely dissapointed and will never recommend Vodacom to anyone or take another contract with them.</p>