JM
Jane M

1 reviews | Active since Sept 2014

28 Jun 2018, 13:20

vodacom service is ridiculous and discriminatory!!!

I app**** for a new contract at Vodacom and the contract was pending on the 5th day I went to follow up at the shop I had app**** from (Northgate) was told by the consultant the application had been declined due to "not meeting the budget requirements for Vodacom. (Which I found to be very ridiculous. Vodacom in simple terms denied me a new contract because they say I cannot afford R179 subscriptions per month when I am gainfully employed and have a comfortable salary that was even reflected on the bank statement and payslip I had given them. The company is very discriminatory and it is so appalling. Reference number ********** 0

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Replies (1)
Vodacom
Vodacom's reply28 Jun 2018, 13:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team