Vodacom service is poor

On the 06/11/2024 received an email from vodacom subscribers saying that I’m owing vodacom R336.74. Mind you I finished my contract end of June 2024.

In May 2024 Vodacom called me informing that I’m due for upgrade and I told them, I’m not upgrading my contract, actually I want to cancel my contract since it’s coming to the end and I don’t want it to roll over. They advice me to called end of May. I called 31st of May to cancel my contract since coming to the end in june.

They process everything their side and I received an email saying that they got my request to convert my number to prepaid and will take effect on 2024-06-30 and outstanding usage costs will billed in the next month billing cycle.

Come 30 June I received an email saying that my number has been converted to prepaid. 1st of July Vodacom debited R588 and normal amount is R549.

I was surprised receiving email saying that I’m owing them in November. I went to Vodacom shop to query about this amount. They checked and lady told me on they side show zero balance but there’s this amount of R336.74 and she’s not sure where’s coming from. She called Vodacom to ask about this amount. They requested to talk to me and they told me it’s balance of the contract. I asked the lady how come is the balance of the contract since I paid everything and I was paying through debit order. She couldn’t give me answers. She said I should call cancellation department.

Follow day I called cancellation department I explained my story to them. The lady said that she can’t access my profile since my number is on prepaid now. She take my details but no one came back to me

I called subscribe. The told me is outstanding balance of contract. I asked Patricia please explain how owing this amount since I did everything Vodacom requested to cancel the contract. She couldn’t give me answers why I’m owing this amount. She transferred me to customer service.

Customer service I spoke to Maria. She couldn’t understand why I’m owing Vodacom since their side show that I give Vodacom 30 days notice. She logged query for me and refer no. ***. I called after 7 working days to check progress of the query since I haven’t receive any communication. I spoke to the lady from customer service department. She checked for me and said that they still investigating the matter. She advise me I should call after 14 days.

I called today to check again the progress. They told same thing that it’s outstanding amount from contract. I asked the lady to explain to me how I’m owing Vodacom. She said she can’t explain as well. They told her from billing I should speak to cancellation department. I told her, I spoke to them as well and they can’t explain to me anything. She called cancellation department and told her I should speak to legal department. I told her, I spoke to legal department and they can’t explain why I’m owing this amount.

Right now I don’t know what I need to do. I called every department and no one willing to explain to me why I’m owing this amount since on my side I done paying Vodacom.