Vodacom service is pathetic

Vodacom service is really pathetic. You ask for a Manager to call you and it seems request is either ignored by the call centre agent or the manager is not interested in addressing the customer complaint. My complaints go back months... I have been requesting for my billing invoice to be sent to me in the 1st week of the month but I have not received in time to date. I am debited before the 1st of the month but get my invoice between 12th-15th of the month only. I need it early to claim back and have to wait 30days to get my reimbur*****t from my employer because I receive billing so late from my SP. 2nd issue is that my profile/account details are not loaded correctly (even though the application completed has all my info as an individual client) and seems to be linked to a business and some individual in Pretoria. This resulted in me be billed over R5000.00 in one month for fibre only. I've been told for months by numerous agents that a request is logged to rectify the issue but this hasn't been done as they cannot pickup my correct info with my ID number each time I call. 3rd issue which is more current and also been ongoing complaints due to frequent fibre disconnection that lasts for up to 3-4days at a time. I have addressed my complaint on this with metrofibre as well. I spoke to Zayd on 29 July 2022 and addressed all my issues and was sent an email by him and advised I can email him directly and he will get my complaints addressed and will assist further. I sent him an email on 3 August 2022 and he has not responded or acknowledged to date. I called again on 30 July 2022 and spoke to agent and asked for Zayd to call me. I also asked for a manager to contact me as agent could not transfer me to a manager. Agent then said that they are prioritizing customers with vumatel as they have been down for 24hrs so he doesn't know how soon a manager will be able to call me. I asked if that is how they operate in terms of providing consistent and fair service to all their clients as we have also been down for more than 24hrs due to metrofibre issue. My fibre was restores on Sunday because I complained against metrofibre and that woke them up. We have been without connection for 3-4 days at a time. I've asked my SP, vodacom numerous times to provide me with alternate solution for connection whilst the fibre is down and that request was just ignored. I asked about being reimbursed because it is not fair to pay for a full month but have 1 week no connection and I'm then paying for prepaid data. All of these requests were ignored. I only was informed when I spoke to Zayd that I can request a reimbur*****t for the times of no fibre service/connection. I was also advised there is a backup LTE option that I can get for when fibre is down. I wasn't ever told about these before and it seems vodacom has been evasive in informing their clients about these options...seems very sneaky indeed. Especially since when I complained to metrofibre and asked how I will be reimbursed then I was told by metrofibre that they provide their customers with a month or longer free connection depending on how long they have been offline. I was told that I needed to speak to my SP about reimbur*****t. So the request was logged by zayd for backup LTE and a gentleman called me on Monday, 1 August 2022 and advised on the offer that will be emailed to me to accept so they can then deliver the LTE sim and ****le. I waited all week and received no email to date. I spoke to Rasonda on Saturday, 6 August and addressed my entire complaint with her and again asked for a manager to call me. I was given reference SR*** and received an email from Rasonda who was very apologetic. She also informed me that the backup LTE was pending my acceptance of the offer which I cannot accept if I haven't received an email. I'm still waiting for a call from the manager and not impressed at all with the pathetic service received thus far from vodacom. I mean how many times and for how many months or years do I have to request and complain to get assisted? Is this the type of service that vodacom provides? We have had repeated fibre disconnections ever since it was activated and at 1st it was about 1-2 times a month but since last month it has been the worst ever. In July we were down for 4 days, then was restored but connection was unstable for over a week/almost 2 seeks then went down again for 3 days from 28 July (connection was poor on 28th and on 29th went completely down). Connection was restored on 31 July, then on 1 August went down after 3pm and was restored and then went down again almost everyday since for a while and was restored until Saturday, 6 August when it went down completely again for a few hours and every home on the road I live in was affected. Fibre is a nightmare!! Vodacom service delivery is even worse..all they do is make empty promises!!