Vodacom service is pathetic

On the 10th December 2021 I did an online upgrade and the consultant gave me a deal I liked. We agreed and he then told me the phone a requested was not in stock and I would have to wait 2 to 3 weeks and I said that's fine. On the 23rd December my package arrived and it was incorrect. We called them immediately and they told us to cancel and send the phone back Whi h we did. They then told us that they would listen to the recording and phone us back which they never did. We then got into contact with Kelly that promised us she will look into the matter. Said we could contact her anytime and she will help. The sales guy also promised to get back .Kelly ignores our calls & messages and when she does decide to pick up she makes empty promises. Her no is *** she promised me data and I still did not get it. . The case have been escalated by vodaworld .