vodacom service is pathetic

<p>on the 11th of january i first made contact with vodacom after reviewing my statement. there were alot of extra charges that were added on that i was not told about and these amounts were debited. i was told and recieved an an sms that in 24hrs someone would phone me. sadly nobody did again on 26th i contacted them with no joy nobody contacted me and many occasions after i keep getting transfered to different departments with nobody telling me when this will be reverserd. why do they say 24hrs when they dont stick to this i have lost count how many futile attempts i have made to get my money back. its really frustrating!!!</p>