Vodacom Service Is Pathetic

I got notified in February 2019 that I can upgrade on my mobile contract. I app**** for an upgrade and spoke to one of the consultants. I asked her directly if I will be paying double for my old contract and for the upgrade, as I was informed that my old contract has not yet expired and still had a few months left. She told me that I will finish paying for the old contract and once that is done, I will only then start paying for the upgraded contract.

So, I did the upgrade and at the end of February I got the new phone. On 1 March 2019, my data plan switched over to the new one and I received none of the old contract's data plan. But then my March invoice came. I was billed double for everything. For both phones and for both data plans.

On 22 March 2019 I called Vodacom to inquire about the statement as it should surely be a mistake. I was the informed that because I upgraded before my contract expired, I do pay for both handsets until the old contract expires. I was unhappy about this as it did not correspond with what I was told previously. But I accepted it. What could I do about it at that stage?

When inquiring about the double billing for both data plans, I was told that they made a mistake and I should not have been billed for the old contract's data plan since my sim card switched to the new data plan on 1 March. I was told that they will fix the invoice and debit order and remove the R380 that I was billed extra. Also, this would have been fixed in 3 to 4 working days, before my debit order went off.

The debit order went off and the amount was not fixed. I called Vodacom on 2 April 2019 again to inquire about what was going on and was told that they are still waiting for approval to credit the amount on my statement, since I have already paid it.

Now, months later and multiple calls to Vodacom every month, and they have still not credited the amount. Every time I get promised that it will take a few working days to be done. When I call back after a longer period than I was promised it would take to be fixed, it is still not done. They are STILL waiting for approval - months later. I have gotten multiple different query reference numbers, which must mean that every time I call them, they open up a new query about the same thing while none of it gets fixed.

The service at Vodacom is pathetic. You can't just take money from me for something which I did not receive, and then drag out fixing it for months. This is unprofessional and you are *****ing my money.

What more can I do to get this sorted out?