Vodacom Service is pathetic

I subscribed to an online contract deal of Vodacom. They send me the phone it was the wrong item. I called and with a big strugle, Ram Couriers picked up the package. I had to do an online application again. They send it to my parents, that dont live me ( I dont know how they got their adress) So they send the package without accepting back to Vodacom. I called and they said I must reorder. I was fed up and so just did not reorder. Now the big battle they billed me for both contracts, the second contract they cancelled it wrongly and and now states that it is a premature cancellation of the contract and bills me R11000 for that contract. Now they want to deduct from my account R14644.57. I have called numerous times and all they say is they will call me back and it is almost time for the bill run. I am fed up with the super **** service vodacom gives to customers!!!